Dealing with parents

Surveys show that dealing with parents is one of the top most time consuming and frustrating tasks that coaches deal with on a regular basis. 
Having coached for 15 years from youth through Division I, I've spent countless hours researching best practices on dealing with parents. I've read books and blogs, listened to audio podcasts and talked with dozens of coaches about it. Here's what I've found: it all boils down to communication and education. 
While these are simple concepts here are some practical solutions that you can use right away. 

1. Let Them Talk: Many parents just want to be heard and by letting them talk without interruption you satisfy that need. Acknowledge that you've heard them and will consider their point of view and move on with your day. 
2. Admit When You're Wrong: We all make mistakes. When we see a public figure make a mistake and try to explain it away or cover it up, we lose respect and end up talking poorly about them and even trying to undermine their authority. When they apologize and face the issue head-on, we are far more willing to give them slack and a second chance. It's the same with you. 
3. How to Be a Sports Parent: Parents react with emotion instead of logic because they never took a class on how to be a good sports parents. It's your job to teach them things like how to be supportive at home, what kind of nutrition they should be providing and what kind of feedback is actually helpful for you. It will not only minimize the issues you have to deal with but also maximize the performance of your athletes.